Is SAP’s new BPM ushering in egg-shaped wheels?
Tuesday, May 27th, 2008Well, I’m back from the long Memorial Day weekend (the weather here in the Boston area was spectacular for this traditional start-of-summer holiday). It was great to be offline for a few days, and this morning — like millions of other people just back into the office — I’ve been plowing through the astonishing amount of email I collected over the long holiday.
In doing so, I came across an email that’s so indicative of the pain and suffering that is inflicted on developers by enterprise software companies that it completely jolted me back into the reality of what we’re trying to accomplish here with ActiveVOS. Before I post this message in its entirety — I’ve only removed names to protect the identity of my colleague who sent me the message — please let me set the stage a little.
When we were at JavaOne, SAP announced it’s ushering in a “new era in BPM“ (They can’t actually call it a product because, according to the release, you can’t buy it until, at best, ”early 2009″). A colleague and I sat through a presentation and demo, if you can call it that, of the new capabilities. The SAP presenter wasn’t able to get his screenshot demo — no live code — into screen show mode in PowerPoint. (I guess he hasn’t been to the five-day SAP employee class Introduction to F5 in Microsoft PowerPoint yet.) It was one of the worst demos I’ve ever seen. Or, maybe, it was one of the best demos I’ve ever seen. Depends on your perspective.
A DVD was distributed, which my colleague — being more technical than I am — laid claim to. What follows are his emails to me from last week that I just read this morning:
Okay, Alex, I’ve spent most of today trying to install the SAP NetWeaver product, and so far have had several failures on the install and am not sure how to proceed. I will continue searching their install forums and so on, and maybe trying other options in their install dialogs, but I am sick of blowing time on it.
How would you like me to proceed? Would you prefer I sent you up the DVD to let you play with it for a while? [Uh....no. - ed.] If you get it installed, you could send it back, and I could try again, but maybe you’d like to get your hands on it for a while. [Yeah, right...I want to sign up to be this frustrated. - ed.] Certainly, if you have as many troubles as I did, your blog entry could consist of documenting the install difficulties alone! [And here it is. - ed.]
I found recommendations on the SAP support forum for this installer to install the demo on a VM image instead of on your actual machine, because the install can fail and screw up your registry etc. The normal enterprise “I need to do this to run my mega-app, so get out of my way and let me do anything I want on your machine, and no, I don’t play well with others” crap… Of course, my machine isn’t really powerful enough to install to a VMWare image rather than my machine, so I haven’t tried that path. Besides, I have several partially completed installs already started on my machine, so it isn’t clean any more anyway.
Then, a day later, this update:
As expected, when I came in today, the SAP installer I left up overnight was still reporting it was processing step 18 of 30 install steps. I also notice a performance issue on my machine now – I’ve stopped any autostart services SAP installed, but I have to go through and thoroughly cleanse my machine from their shite as well. I still have the DVD – I might try again over the next week or so to do the install, but it is not top of my list…
Rightfully so. I can’t imagine it’d be at the top of any developer’s list of things to do. From the concept, to the “demo” to the user’s out-of-box experience, it’s becoming pretty clear that SAP’s BPM initiative started with wheels that have some real issues, like not being round.
























